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Administering Cisco Contact Center Enterprise

The Administering Cisco Contact Center Enterprise (CCEA) course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment.

Delivery Format

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

13 courses found

    • Delivery Format: Virtual Learning
    • Date 15-18 September, 2026 | 9:30 AM to 5:30 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: French
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    • Delivery Format: Virtual Learning
    • Date 17-20 November, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: Spanish
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    • Delivery Format: Virtual Learning
    • Date 30 November-03 December, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: English
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    • Delivery Format: Virtual Learning
    • Date 08-11 December, 2026 | 9:30 AM to 5:30 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: French
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    • Delivery Format: Public Classroom
    • Date 18-21 January, 2027 | 9:00 AM to 5:00 PM
    • Location: 1-Mechelen (Battelsesteenweg 455-B) (W. Europe Standard Time)
    • Language: English
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    • Delivery Format: Virtual Learning
    • Date 18-21 January, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: English
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    • Delivery Format: Virtual Learning
    • Date 19-22 January, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: Spanish
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    • Delivery Format: Virtual Learning
    • Date 10-13 May, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: English
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    • Delivery Format: Virtual Learning
    • Date 18-21 May, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: Spanish
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